What Happens If My Item Is Found?

What Happens If Your Item Is Found?

If a driver locates your lost item after a hail, VI Hail support will help coordinate next steps when possible.

Item recovery depends on availability and timing.

How You’ll Be Notified

If your item is found:

• Support will contact you using your account details

• You may be asked to confirm ownership

• Additional details may be requested

Do not attempt to contact drivers directly.

How Item Returns Work

Return coordination may include:

• Arranging a safe pickup location

• Scheduling a return time

• Providing instructions for retrieval

Return methods vary based on location and availability.

Important Things to Know

• Item recovery is not guaranteed

• VI Hail does not store lost items

• Drivers are not required to return items immediately

• Additional fees may apply for return coordination

What If My Item Is Not Found?

If the item cannot be located:

• The case will be closed after review

• VI Hail is not responsible for lost items

• We recommend checking all personal belongings carefully

Common Questions

How long will support try to locate my item?
Efforts are made promptly, but recovery time varies.

Can I pick up the item myself?
Pickup arrangements depend on coordination through support.

Is VI Hail responsible for lost items?
No. Responsibility remains with the hailer.

Help & Support

For lost and found follow-ups, visit:

https://support.vihail.com