What Happens After You Request a Hail

After you request a hail in the VI Hail app, the system follows a clear process to match you with a nearby driver and complete your trip.

Understanding this process helps reduce confusion while waiting.

Step 1: Wallet Authorization

Before searching for a driver, VI Hail checks that your wallet has enough funds to cover the estimated cost of the hail.

• If your wallet balance is sufficient, the hail request continues

• If not, you’ll be prompted to add funds

No funds are deducted at this stage.

Step 2: Driver Search Begins

Once authorized:

• Your hail request is sent to nearby available drivers

• Drivers can review and accept your hail

During this time, the app may show a searching or pending status.

Step 3: Driver Accepts Your Hail

When a driver accepts your hail:

• You’ll see the driver’s name and vehicle details

• The driver’s live location appears in the app

• The hail status updates to show the driver is on the way

Step 4: Driver En Route

The driver travels to your current location.

You can:

• Track the driver in real time

• Contact the driver through the app if needed

Step 5: Hail Begins

Once the driver arrives:

• The hail starts

• The status updates to in progress

Step 6: Hail Completed

After reaching your destination:

• The hail is completed

• The final fare is deducted from your wallet

• Your receipt is available under Trips → Completed

If a Driver Is Not Found

If no driver accepts your hail:

• The request may time out

• You can retry after a short wait

• Driver availability can change quickly

No charges are made if a hail is not accepted.

Common Questions

Why is my hail still searching?
Drivers may be busy or unavailable in your area at that moment.

Can I cancel while waiting?
Yes. You can cancel a hail before it starts.

Will I be charged if no driver accepts?
No. Wallet funds are only deducted after a completed hail.

Help & Support

If you have questions about a hail request or status, support is available at:

https://support.vihail.com