Reporting Safety Concerns

Reporting Safety Concerns

If you experience or witness a safety-related issue before, during, or after a hail, you should report it as soon as possible.

Reporting safety concerns helps VI Hail review incidents and take appropriate action.

When to Report a Safety Concern

You should report a safety concern if:

• You felt unsafe during a hail

• A driver behavior caused concern

• There was a rule or policy violation

• An incident occurred during a hail

For emergencies, always use Call for Help (911) first.

How to Report a Safety Concern in the App

To report a concern from the app:

1. Open the VI Hail app

2. Tap Trips

3. Select the relevant hail

4. Tap Support or Report an Issue

5. Choose the safety-related option

6. Submit details of the concern

Reporting Through the Support Portal

You can also report safety concerns through the VI Hail support portal:

https://support.vihail.com

Include:

• Date and time of the hail

• Description of the incident

• Any relevant details

What Happens After You Report

After submission:

• The report is reviewed by the appropriate team

• Additional information may be requested

• Actions are taken based on findings and policies

Important Notes

• Reports are handled confidentially

• Submitting a report does not affect your ability to use the app

• False or misleading reports may impact investigations

Common Questions

Will the driver know I reported them?
Reports are handled confidentially.

How long does review take?
Review time varies depending on the incident.

Can I report after the hail is completed?
Yes. Completed hails can still be reported.

Help & Support

For non-emergency assistance, visit:

https://support.vihail.com