Account Suspension or Termination Explained
In some cases, a VI Hail account may be temporarily suspended or permanently terminated to protect platform safety, compliance, and community standards.
These actions are taken seriously and reviewed carefully.
Reasons an Account May Be Suspended or Terminated
An account may be restricted due to:
Repeated violations of community guidelines
Unsafe or abusive behavior
Fraudulent activity or misuse of the platform
Abuse of promotions, refunds, or wallet features
Failure to comply with safety or legal requirements
Suspension vs Termination
Account Suspension
Temporary restriction
May be lifted after review
Access to hails may be limited during suspension
Account Termination
Permanent account removal
Access to VI Hail services ends
A new account cannot be created to bypass termination
What to Do If Your Account Is Suspended
If your account is suspended:
Review any communication sent to you
Contact support for clarification if needed
Provide requested information promptly
Important Things to Know
Support cannot override policy decisions
Creating duplicate accounts to bypass restrictions is not allowed
Decisions are made based on investigation and policy review
How to Contact Support
If you believe your account was restricted in error, you may submit a request at:
Include:
Your registered phone number
A brief explanation of your concern
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