Tracking Your Driver During a Hail

Tracking Your Driver During a Hail

Once a driver accepts your hail, the VI Hail app allows you to track the driver’s location in real time.

This helps you know when the driver is on the way and how close they are to arriving.

When Driver Tracking Starts

Driver tracking becomes available when:

• A driver accepts your hail

At this point, the app will display:

• The driver’s name

• The driver’s vehicle details

• The driver’s live location on the map

How Real-Time Tracking Works

The driver’s location updates automatically in the app as they travel toward you.

You can:

• Watch the driver move on the map

• See estimated arrival progress

• Stay informed without contacting the driver

Location updates depend on GPS and network connectivity.

Driver En Route Status

When your hail shows Driver En Route, it means:

• The driver is actively traveling to your location

• Live tracking is active

• Arrival time may change based on traffic or conditions

Common Issues With Tracking

The driver’s location is not moving
This may happen briefly due to GPS or network delays. Wait a moment and refresh the app.

The driver appears far away
The driver may be completing a nearby turn or navigating traffic.

The map stopped updating
Close and reopen the app to refresh the map.

Helpful Tips

• Keep location services enabled

• Maintain a stable internet connection

• Use the map instead of repeatedly messaging the driver

Common Questions

Is the driver tracking accurate?
Tracking is generally accurate but may have minor delays due to GPS or signal strength.

Can I share the tracking with someone else?
Driver tracking is visible only within the VI Hail app.

What if the driver goes the wrong way?
Minor route changes are normal. If there’s a concern, contact the driver through the app.

Help & Support

If you experience ongoing tracking issues, support is available at:

https://support.vihail.com