Overview of the VI Hail App

Modified on Thu, 15 Jan at 8:33 PM

What Is the VI Hail App?

The VI Hail app is a mobile application that allows hailers to fund a wallet, enter a destination, request hails, track drivers, review trips, and access support.

VI Hail automatically uses your current location to match you with nearby drivers.

How Hailers Use the App

Most hailers follow this flow:

Download and set up the VI Hail app
Create an account and complete profile setup
Add funds to the wallet using the secure Stripe payment portal
Enter a destination from the home screen
Request a hail
Track the driver and complete the hail

All hails are paid from the hailer’s wallet balance.

Key Sections of the App

Home Screen

Displays the prompt “Where do you want to go?”
Used to enter a destination and request a hail
No pick-up location entry required

Wallet

Displays your current wallet balance
Allows you to add funds
Shows transaction history
Displays rewards information
Wallet balance is required before booking a hail

Trips

The Trips section organizes your hails into three tabs:

Current – Active or in-progress hails
Completed – Finished hails and receipts
Cancelled – Hails canceled by the hailer or driver

Menu (☰)

The menu provides access to account and support features, including:

Profile editing
Promotions and coupon codes
Notifications
Call for Help (911)
Support access

Payments & Wallet System

VI Hail uses a prepaid wallet system
Funds are added securely through Stripe
Cash payments are not accepted
Wallet balance must be sufficient before requesting a hail

Help & Support

Support is available directly from the app or through the VI Hail support portal:

https://support.vihail.com

Common Questions

Do I need to enter a pick-up location?
No. VI Hail automatically uses your current location.

Why can’t I book a hail?
Your wallet balance may be too low, location services may be disabled, or drivers may be unavailable.

Where can I see my past hails?
All completed hails appear under Trips → Completed.