How to Contact VI Hail Support

Contacting VI Hail Support

VI Hail support is available to help with account issues, hails, payments, safety concerns, and general questions.

The fastest way to get help is through the support portal.

How to Contact Support

Option 1: Support Portal (Recommended)

Submit a support request online at:

https://support.vihail.com

This allows you to:

• Select the correct issue type

• Provide details and screenshots

• Track responses in one place

Option 2: In-App Support

You can also contact support directly from the app:

1. Open the VI Hail app

2. Tap the menu icon (☰)

3. Select Support

4. Submit your request

What to Include in Your Request

To help resolve your issue faster, include:

• Your registered phone number

• Date and time of the hail (if applicable)

• A clear description of the issue

• Screenshots (if available)

Important Notes

• Emergency issues should use Call for Help (911)

• Support cannot modify active hails

• Requests are handled in the order received

Common Questions

Can support book a hail for me?
No. Hails must be requested through the app.

Can support contact a driver for me?
Yes, when appropriate and related to an issue.

Will I get a confirmation?
Yes. You’ll receive confirmation after submitting a request.