Why Did My Hail Cost More Than Expected?

Why Hail Costs Can Change

The price shown before requesting a hail is an estimate.
The final cost is calculated based on the actual completed hail.

Several factors can cause the final fare to be higher than the original estimate.

Common Reasons for Higher Final Cost

Longer Route or Travel Time

If the hail:

• Takes longer due to traffic

• Uses an alternate route

• Experiences delays

The final cost may increase.

Stops or Detours

Additional stops or route changes can increase:

• Distance

• Time

This may affect the final fare.

High Demand Periods

During busy times:

• Driver availability may be limited

• Pricing may adjust based on demand

This helps ensure drivers remain available.

Inaccurate Destination Entry

If the original destination:

• Was incorrect

• Was changed mid-hail

The fare may differ from the estimate.

Important Things to Know

• Fare estimates are not guaranteed prices

• Final pricing is calculated automatically

• Drivers do not control pricing

• Wallet charges reflect the completed hail

Where to See Your Fare Details

To review your hail cost:

1. Open VI Hail app

2. Tap Trips

3. Select Completed

4. View the hail receipt and breakdown

Common Questions

Was I overcharged?
Most differences are due to route, time, or demand changes.

Can I dispute a fare?
If something looks incorrect, contact support for review.

Do drivers set prices?
No. Pricing is controlled entirely by the app.

Help & Support

If you believe your hail cost is incorrect, contact support:

https://support.vihail.com

Include:

• Date and time of the hail

• Description of the concern