The App Isn’t Working or Won’t Load

App Not Working?

If the VI Hail app isn’t loading, crashing, or not responding, it’s usually due to a temporary issue that can be fixed with a few steps.

1. Check Your Internet Connection

The VI Hail app requires an active internet connection.

What to Do

• Switch between Wi-Fi and mobile data

• Make sure airplane mode is turned off

• Try loading another app or website

2. Restart the App

Temporary glitches can prevent the app from loading.

What to Do

• Close the VI Hail app completely

• Reopen the app and try again

3. Restart Your Device

Restarting your phone can clear background issues.

4. Update the App

Outdated versions may not function properly.

What to Do

• Open the App Store or Google Play

• Check for VI Hail app updates

• Install updates if available

5. Check Location & Permissions

Missing permissions can cause app issues.

What to Do

• Ensure Location Services are enabled

• Allow permissions while using the app

6. Clear App Cache (Android Only)

Corrupt cache data can cause loading problems.

7. Temporary Service Issues

Occasionally, maintenance or outages may affect the app.

If issues persist, wait a few minutes and try again.

What to Try Before Contacting Support

✔ Internet connection stable
✔ App restarted
✔ Phone restarted
✔ App updated
✔ Permissions enabled

Still Not Working?

If the app still isn’t working after trying the steps above, contact support:

https://support.vihail.com

Include:

• Device type (iPhone or Android)

• Description of the issue

• Screenshots if possible