I Can’t Log In to My Account

Trouble Logging In?

If you’re unable to log in to your VI Hail account, it’s usually due to a temporary issue that can be resolved quickly.

Follow the steps below to get back in.

1. OTP Code Not Received

VI Hail uses a one-time passcode (OTP) sent to your phone number.

What to Check

• Make sure your phone number is entered correctly

• Ensure your phone has signal or data

• Wait a few moments and request the code again

2. Network or Connectivity Issues

A weak internet connection can prevent login.

What to Do

• Switch between Wi-Fi and mobile data

• Make sure airplane mode is turned off

• Retry logging in once connected

3. App Needs to Be Restarted or Updated

Temporary app issues can affect login.

What to Do

• Close the app completely

• Reopen the app and try again

• Check the App Store or Google Play for updates

4. Logged Out on Another Device

If you recently:

• Logged in on a new device

• Logged out manually

You may need to log in again using OTP verification.

5. Account Was Deleted

If your account was deleted:

• It cannot be recovered

• You must create a new account to use VI Hail again

What to Try Before Contacting Support

✔ Confirm phone number
✔ Check network connection
✔ Restart the app
✔ Request a new OTP

Still Can’t Log In?

If you’ve tried the steps above and still can’t access your account, contact support:

https://support.vihail.com

Include:

• Your phone number

• Description of the issue

• Device type (iPhone or Android)